When the word quality was discussed back in the 80’s, you often heard of the Baldridge Award or TQM, total quality management, as the programs that would take your organization to new heights. Today, more often than not, we hear about the Toyota Model of management or a more dated Six Sigma, 99.999999% approach to [...]
Usually, it’s us in healthcare that is learning from other industries. Previously, I’ve posted on what we can learn from the likes of DisneyToyotaJiffy Lubeautobody shops, and others. So, I was quite surprised to stumble upon a book that turns the table - it’s meant for leaders of other service industries to learn from us [...]
Over the last several months, much has been done to attempt to “fix” health care, hospitals, and public health. With somewhat noble intentions, new laws like HIPAA have been passed, as have innovations in the way hospitals do business, treat patients, and promote themselves in general. One thing is missing, however: the public still lacks [...]